|If you have any questions regarding the shipping and handling time for
your order, please email us at [email protected] It's the best way to get instant help with detailed records. The phone number is for general information only. |
All regular orders will be processed within 2 to 6 business days (This does not include holidays or weekends) with the exception of special requests. Please note that the shipping time doesn't include the order processing time. If you need same day order processing which is only available to rush orders, please send email to [email protected]
Please also note that all the wedding dresses are made to order. It normally takes us 6 to 8 weeks to make them and the shipping time is separate from the production time. Please contact us if you need it urgently.
If you need to cancel the order before it is shipped, please send us written request to [email protected]
|Regular orders: USPS priority mail (2-4 business days).|
|Rush orders: FedEx 2nd air / OVERNIGHT shipping (1-2 business days).|
orders: USPS first class mail international (normally 2 to 3 weeks, sometimes it takes longer than that) or USPS priority mail
international (normally 7-10 business days, sometimes it takes longer
Rush orders:or USPS express mail international (3 to 5 business days).
|***For International shipments, the buyer is responsible for all customs and duty charges. Please note that we do not have any control over Customs fees and Duties, you must contact your local Customs Office for charges. Packages can be held at your local Customs Offices for days or weeks before the notice is sent out to you. We don't have any control over this. Please check with your local Customs Offices if you don't receive your package in normal delivery time to avoid any delay.|
buyers are responsible for all shipping, returns and exchange shipping
fees unless the merchandise has been mistakenly shipped. We can not be
held responsible for the loss or damage occurred in the transit after
the order is shipped. Please contact us if you are interested to
purchase the insurance for your package. And please make sure that your
shipping address is a secure location.|
For orders of boleros or wraps, sorry we don't offer pick up options for local customers as we are online store. However, we have a separate showroom for dresses only. Brides who are interested in the dresses can call us to make an appointment for the dress fitting.