policy is strictly followed. No exception will be made.
You must send email to firstname.lastname@example.org for RMA number & instructions within
3 days after the order is delivered. No refunds or exchanges without
notice. Please note: Any returning box without RMA number will not be
accepted. Please allow us 24 hours to reply to your request (weekends and
holidays are excluded). You only need to send the email once and any delay
on our side will not be counted against you.
Items that cannot be returned:
1. Earrings are final sale with
no returns or exchanges for hygiene reasons.
2. Custom size wedding dresses.
3. Sorry there is no refund or exchange after your event
4. Items bought in our local store are final sale and they are not returnable or exchangeable.
There is no restocking fee for
returns or exchanges, unless your order meets the following conditions:
1. All the wedding dresses and
bridesmaid dresses are subject to 20% restocking fee.
2. Return of multiple items
order is subject to 20% restocking fee. Please see the explanation below.
***All buyers are responsible for all shipping, returns and exchange
shipping fees unless the merchandise has been mistakenly shipped.
-Exchange your item:
If you would like to exchange an item, please obtain an
RMA Number for the original item you ordered and return it following the
instructions below. The same terms and conditions apply as noted in the
Return Policy below.
-Return your item:
We accept returns if you contact
us within 3 days after the order is delivered. The item must be in new
condition, perfume free and returned with all packaging and accessories. It
must have the tags intact and attached. We MUST receive email for your
return. Then we will assign RMA number to you and you need to follow our
shipping instructions. We do not refund the cost of shipping. Please note
that we do NOT respond to the RMA request through the phone calls. To avoid
any delay, please send email to email@example.com
for your return. Please note that we use the tracking number of your order
to determine the delivery date. We are not responsible for any delay that
happened on the customer's side.
Please allow us 5 to 7 business days to process your return/exchange after
we receive the return back. If you need the exchange urgently, we recommend
to place a new order for the exchange and return the previous order for the
-Return of multiple items (Wedding Jewelry and DIY wedding supply are
If you order more than one
wrap/bolero or veil, as long as you keep one item you will be given a full
refund on one item, and be charged a 20% restocking fee on the other items
that are returned. If you return the whole order, you will be charged 20%
restocking fee for all the items.
1) if you order 2 items and return both of them, you will be charged a 20%
restocking fee on both of the items. If you keep 1 item and return 1 item,
there is no restocking fee.
2) if you order three items and return two items, you will get a full
refund on one return item and be charged a 20% restocking fee on the other
(higher price one). If you return all of them, you will be charged 20%
restocking fee for three items. If you return 1 item and keep 2, there is
no restocking fee.
Please note that this policy is
per customer, not per order.
We closely inspect every piece
of merchandise that leaves us. All merchandise that we sell is brand new.
If you receive the wrong item, please email us within 3 days of receiving
your item. We will refund your shipping fee to cover the cost of shipping
back and re-shipping from us.