|You must send email to [email protected] for
RMA number & instructions within 3 calendar days after the order is
delivered. No refunds or exchanges without notice. Please note: Any
returning box without RMA number will not be accepted. Please allow us 24 hours to reply to your request (weekends and holidays are excluded). |
Items that cannot be returned or exchanged:
1. Earrings are final sale with no returns or exchanges for hygiene reasons.
2. Custom size wedding dresses.
3. Sorry there is no refund or exchange after your event date please.
There is no restocking fee for returns or exchanges, unless your order meets the following conditions:
1. All the wedding dresses and bridesmaid dresses are subject to 20% restocking fee.
2. Return of multiple items order is subject to 20% restocking fee. Please see the explanation below.
***All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped.
|-Exchange your item:|
you would like to exchange an item, please obtain an RMA Number for the
original item you ordered and return it following the instructions
below. The same terms and conditions apply as noted in the Return Policy
|-Return your item:|
We accept returns if you contact us within 3 days after the order is delivered. The item must be in new condition, perfume free and returned with all packaging and accessories. It must have the tags intact and attached. We MUST receive email for your return. Then we will assign RMA number to you and you need to follow our shipping instructions. We do not refund the cost of shipping. Please note that we do NOT respond to the RMA request through the phone calls. To avoid any delay, please send email to [email protected] for your return.
Please note that we use the tracking number of your order to determine the delivery date. We are not responsible for any delay that happened on the customer's side.
Please allow us 5 to 7 business days to process your return/exchange after we receive the return back. If you need the exchange urgently, we recommend to place a new order for the exchange and return the previous order for the refund.
-Return of multiple items (Wedding Jewelry and DIY wedding supply are excluded):
If you order more than one wrap/bolero or veil, as long as you keep one item you will be given a full refund on one item, and be charged a 20% restocking fee on the other items that are returned. If you return the whole order, you will be charged 20% restocking fee for all the items.
1) if you order 2 items and return both of them, you will be charged a 20% restocking fee on both of the items. If you keep 1 item and return 1 item, there is no restocking fee.
2) if you order three items and return two items, you will get a full refund on one return item and be charged a 20% restocking fee on the other (higher price one). If you return all of them, you will be charged 20% restocking fee for three items. If you return 1 item and keep 2, there is no restocking fee.
Please note that this policy is per customer, not per order.
|We closely inspect every piece of merchandise that leaves us. All merchandise that we sell is brand new. If you receive the wrong item, please email us within 3 days of receiving your item. We will refund your shipping fee to cover the cost of shipping back and re-shipping from us.|
Our return policy is strictly followed. No exception will be made.