We accept returns if you contact us within 3 days after the order is delivered. The item must be in new condition, perfume free and returned with all packaging and accessories. It must have the tags intact and attached. We MUST receive a MESSAGE for your return. Then we will assign RMA number to you and you need to follow our shipping instructions. We do not refund the cost of shipping. Please note that we do NOT respond to the RMA request through the phone calls. To avoid any delay, please send MESSAGE for your return. We do not refund any discounted special orders (We may offer a special price for large orders, We can only exchange for different sizes with these orders.) Please note that we use the tracking number of your order to determine the delivery date. We are not responsible for any delay that happened on the customer's side.
-Return of multiple items (Wedding Jewelry and DIY wedding supply are excluded):
If you order more than one wrap or bolero, as long as you keep one item you will be given a full refund on one item, and be charged a 20% restocking fee on the other items that are returned. If you return the whole order, you will be charged 20% restocking fee for all the items. For example,
1) if you order 2 items and return both of them, you will be charged a 20% restocking fee on both of the items. If you keep 1 item and return 1 item, there is no restocking fee.
2) if you order three items and return two items, you will get a full refund on one return item and be charged a 20% restocking fee on the other (higher price one). If you return all of them, you will be charged 20% restocking fee for three items. If you return 1 item and keep 2, there is no restocking fee. Please note that this policy is per customer, not per order. Sorry there is no refund or exchange after your event date please.
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